Telephone Calls
Incoming Incarcerated Individual telephone calls are not permitted; however, an Incarcerated Individual telephone system is contracted with ICSolutions Advanced Technology. Contact Information: Customer Service: 1-888-506-8407; Pre-paid Services: 1-888-506-8407; www.ICSolutions.com or email customer@ICSolutions.com
Incarcerated Individual Email and Postal Mail
The St. Mary’s County Detention and Rehabilitation Center has contracted with Smart Communications to provide MailGuard electronic mail services for the St. Mary’s County Detention and Rehabilitation Center. MailGuard is a quick and efficient way for Incarcerated Individuals to receive letters and photos electronically. The changes are being made to streamline the operations of the St. Mary’s County Detention and Rehabilitation Center, improve communications, and ensure the safety and well-being of Incarcerated Individuals and staff. All regular Incarcerated Individual postal mail (postcards, letters, greeting cards, etc.) will be scanned into the system and available to the Incarcerated Individuals to view their postal mail via the tablets. Incarcerated Individuals will have two-way messaging capabilities (e-mail) and one-way photos may be received from family and friends. Visit www.SmartInmate.com for more information.
There is no limit on the volume of mail an Incarcerated Individual receives or the length, language, content, or source of mail with the following exceptions: NO hardcore pornography, manuals for making weapons or explosives, glitter, or any other letters, books, magazines, or periodicals that pose a threat to the order, welfare and/or security of the facility.
Visit an Incarcerated Individual
Family and Friends wishing to schedule an online visit must go to the website below to create an account and schedule a visitation:
All visits must be scheduled at least 24 hours in advance and up to one week in advance. It is important to give a valid email address when scheduling visitation as this is how notifications are made of canceled visitations.
All visits are 25 minutes long. Offsite visits can be done by the visitor at home using a computer or phone with a camera and a Windows, Android, or Apple operating system (ICS Mobile App available).
Unlimited Offsite visits per week.
All visits are recorded and monitored. Any violations of the visitation rules may result in termination of your visit and/or suspension of your visitation privileges and the privileges of the incarcerated individual.
Incarcerated Individual Photos/Video: Taking/posting of photos of Incarcerated Individuals and offenders is forbidden.
Incarcerated Individuals and visitors must be on time for their visits. Incarcerated Individuals check the Kiosk daily to see if they have a visit scheduled. It is the Incarcerated Individual’s responsibility to check to see if a visit is scheduled.
The Incarcerated Individual Portal lists who is coming to see them and they can cancel the visit if they do not want to see the visitor. If family or friends have any issues scheduling or creating accounts, they can call ICSolutions Video Support at 1 (888) 646-9437. Do not have the family call the Detention Center for issues with scheduling or registering.